Order Cancellation
You may cancel your order free of charge before your aircraft weathervane enters production or is dispatched from our warehouse. A full refund will be issued for all successfully cancelled orders. Cancellations cannot be processed once goods have already been shipped.
Refund Processing Timeline
Once your refund request is approved, we will initiate the refund to your original payment method within 1 business day. The actual arrival of funds depends on the processing speed of your card issuer or bank; in most cases, refunds will reflect in your account within 1–2 working days.
Eligible Product Returns
We accept returns for unused aircraft weathervanes under the following regional timelines, aligned with UK and US consumer regulations:
- United Kingdom customers: 14 calendar days from the date you receive your item (statutory cooling-off period)
- United States customers: 14 calendar days from delivery date
To qualify for a return:
- The weathervane must be unused, unmarked, and in the exact original condition you received it.
- All original packaging, accessories and protective materials must be included.
- You must provide your order number or proof of purchase for verification.
Do not send returned items to any manufacturing facility; please contact our support team first to obtain the official return address.
Shipping Cost Responsibility for Returns
- Customer-initiated returns (change of mind, sizing preference): You are responsible for all outbound return shipping fees, based on your chosen courier’s rates. We do not charge additional restocking fees for valid returns. You will only be charged one set of shipping fees in total for your order and return.
- Our fault returns (damaged in transit, incorrect aircraft model, manufacturing defects): We cover all return shipping costs entirely.
Approved Refunds
After we receive and inspect your returned weathervane, we will send an email confirmation to notify you whether your refund has been approved or declined. If approved, funds will automatically be credited back to your original payment method.
Late or Missing Refunds
If you have not received your refund after our processing window:
- Double-check your bank or card account balance first.
- Reach out to your credit card provider, as financial institutions often require extra processing time to post refund transactions.
- Follow up with your bank directly if the refund still does not appear.
If you complete the above steps and your refund is still missing, contact our 24-hour support team at nauaacon@outlook.com for further investigation.
Return Address Enquiries
Please email our support team at nauaacon@outlook.com to request our official return shipping address before sending back any items.